At Snouts & Whiskers, we know that when you shop for your furry family member, you’re not just buying a product—you’re investing in comfort, joy, and trust. That’s why every order is backed by our Peace of Mind Guarantee.
Here’s how we look after you:
Damaged on arrival
If your order arrives less than perfect, we’ll make it right. Simply share a quick photo or video within 30 days, and we’ll send a replacement or issue a full refund—no stress, no fuss.
Missing or incorrect items
Mistakes happen, but you shouldn’t have to worry about them. If something’s missing or not quite what you ordered, we’ll immediately replace it or provide a refund once we have your proof.
Delivery delays
Your pet shouldn’t have to wait forever for comfort. If there are no tracking updates after 45 days, you’ll receive a full refund.
Non-delivery
If your package doesn’t arrive at all, simply provide a non-delivery confirmation from your local post office, and we’ll refund your purchase.
The best part? You don’t need to send items back to us in most cases—we keep it simple so you can get back to snuggles, not shipping labels.
At Snouts & Whiskers, we stand proudly behind the products we bring to your pets. Because when they’re happy, you’re happy—and that’s what we’re here for.
